Common Queries

Looking for more info about our services or a pending order/product? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

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What's a BuyBack? - If you need instant cash but don’t want to take out a loan or sell a product or item with sentimental value, we will buy them for instant cash or a bank transfer direct into your account. We will then store the items securely for 28 days and if you want them back simply pay the agreed repurchase amount and we will deliver/meet you at a location of your choice (within a 7 mile radius of Hemel Hempstead) with your item, simple as that.

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Will you notify me when the BuyBack agreement expires? - Yes, we will send you a reminder text to your mobile 5 days and a day before the BuyBack agreement expires. (Please let us know if you change your mobile number so we can update our records in order for this service to work).

Can I extend a BuyBack for another 28 days? - Yes you can, just pay the agreed fee and we will extend the BuyBack for another 28 days from when the last agreement ran out.

What does EasyPay mean? - EasyPay is a term we use to reserve an item with a 20% deposit. We will then store the item securely until the item has been paid for in full  (up to 3 months to pay) then we will deliver/meet you at a location of your choice (within a 7 mile radius of Hemel Hempstead) with your item.

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Can I Pay Via Bank Transfer? - Yes, just use the bank details below

Account Name - Street Trader Hemel Ltd

Sort Code - 20-76-90

Account number - 93188213

Ref: Agreement number

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Can I pay with cash? - Yes, we will collect/meet you at a location of your choice (within a 7 mile radius of Hemel Hempstead). On our return to our office we will email you an updated agreement with your payment included.

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Can I pay with a debit card? - Yes, simply call 07873 599424, we will then process the payment and email you a "card receipt" and an updated agreement with your payment included.

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Will you deliver my purchase? - Yes, we will deliver/meet you at a location of your choice (within a 7 mile radius of Hemel Hempstead). On our return to our office we will email you a receipt for your purchase.

You can pay with Cash/Debit Card or Bank Transfer for all of our services including BuyBacks and EasyPay agreements.

Customer satisfaction is our priority. We will never sell to you anything that is not fit for purpose. Just call us and explain the problem and together we can sort most things out.

Yes, we call it "Instore credit".